Mobile App Support

To download our mobile app, visit the app market on your Android device or iPhone, or you can download the app below:

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Download for Android Users
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Download for iPad Users

Download for iPhone Users (also for iPod Touch)
To set up your account and password on the mobile app, visit here.

Using our mobile app

View your bill, sign up for alerts and reminders, view your payment history, pay your bill and more with our Mobile Apps and Mobile Web App.

Is my phone supported?

Our Mobile Apps are supported on the following platforms:

iOS 7.0 and above for iPhone, iPod touch and iPad

Android 2.3.3 and up

Is the app secure?

Yes! All critical information is encrypted in every transaction run through the app and no personal information is stored on your mobile device. However, mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

What features does the mobile app have?

The app gives you the ability to view your accounts, view your bills, make secure payments directly from your mobile device, view your payment history, modify or maintain your subscriptions for alerts and reminders, and contact us via email or phone.

Once you’ve installed the app on your phone, you’ll also have the ability to receive push notifications and view a map of our offices and payment locations.

How do I get the app for my phone?

Simply look for our name in the App Store or in the Android Market. In the Android Market, if you can’t find our App, that likely means your phone is not supported – see the list of supported operating systems.

Do I have to buy the mobile app?

No. Our app is completely free to download and install.

I have five accounts. Can I see them all in the app?

Yes. Once you’ve logged in, you’ll be directed to a list of all of your accounts. To see the details for a specific account, simply select that account and the details will display above the list of accounts.

If you only have one account, the details for that account will show up as soon as you log in.

Can I make a payment on multiple accounts?

Yes. From the list of accounts, either select the option to pay all accounts or select specific accounts for your payment. You can also make a payment to a single account by selecting the payment option when that specific account’s details are displayed.

How current is the account information I see in the mobile app?

The information you see in the app is shown in real-time, so it’s always accurate. However, if you keep your app open for an extended period of time, you should refresh the page by selecting a new option in order to ensure the information is still current.

How do I view my bill through the Mobile App?

Our app will display PDF versions of your available bills using the PDF reader you have on your smart device. We support and recommend the Adobe PDF reader for the best results on Android devices. On Android devices, if you do not have the Adobe PDF reader already installed, our app will prompt you to install it from the Android Market to ensure you are able to display and view your PDF bills correctly.

How do I sign up for push notifications? What if I want to receive push notifications for multiple accounts?

The first time you launch the app after installing it on your mobile device, you’ll be asked whether or not you want to enable push notifications for our app on your device. Select OK to enable push notifications. Next, be sure to select each individual account and enable the “Notify” option for every account you want to receive push notifications on this specific device.

If you have our app installed on multiple devices, don’t forget to enable push notifications for your accounts on each device, as the push notification settings for each account are device-specific.

How do I find your offices and payment locations? Do I have to log in first?

You do not have to log in to view addresses or maps to our office locations or even to get our contact information. Simply open the App and use the “Locations” link at the bottom of the login screen.