1. What is the Coast Electric Prepay Metering program?
Prepay Metering allows you to purchase energy when you need it. Just like you fill your car with gas when the tank gets low, or when you choose to. Prepay allows you to purchase power on a pay-as-you go basis.
2. Is Prepay right for me?
If it would be easier for you to make payments throughout the month, instead of just making one payment each month, then Prepay is a good option for you. If you want to pay $5 a day or $40 a week, it is up to you. Prepay makes scheduling payments around your paycheck easy to do.
3. How much does it cost to set up my Prepay account?
If you are a new member setting up service for the first time, you will pay a $5 membership fee, a $35 service fee, and you must start with a minimum credit of $50 for your electric use. That means you can set up service for $90.
If you are an existing member, your existing deposit (if applicable) is applied toward any outstanding balance owed, with the remaining credit (if applicable) applied to your Prepay account. If you have an unpaid balance on your account when switching to Prepay, this balance must be paid, or an acceptable payment arrangement must be agreed upon with the member service representative. Your new Prepay account must begin with a minimum credit of $50 for your electric use.
4. How does this compare to setting up a regular account?
A member signing up for standard residential service is subject to a $35 service fee, $5 membership fee and a refundable $300 deposit. A member with a standard residential account, or a Time of Use residential account, is also subject to additional deposits and other penalties and fees if their service is disconnected.
5. How can I monitor my credit balance?
You can monitor your credit balance several ways. You can call our office at 877-769-2372 to get your credit balance from one of our representatives or through our automated system. You can access your account information at www.coastepa.com or chat with one of our representatives by clicking the chat link while visiting our website. Or you can view your balance and use information by downloading our free mobile app available at www.coastepa.com/memberTools/mobileAppSupportaspx.
6. How will I know when my credit balance is low?
It is your responsibility to monitor your electric use daily by one of the methods mentioned above. However, we can help make this process easier for you with the use of our alerts and reminders feature. You can receive a low balance notice when your account drops below a $25.00 credit; via the method you choose (email, text message, phone call and/or all three). This will give you time to add money to your account before your account is low enough to be disconnected. This feature is offered as a courtesy simply to help you manage your energy costs. You are responsible for managing and updating the notification settings and contact information on your account. Changes can be made either online, through our free mobile app or with one of our representatives. If you do not keep your contact information up-to-date, you will not receive notifications and your service may be disconnected. You are responsible for all standard text and email charges that may apply.
7. When will my service be disconnected?
If the credit balance on your account falls below $25, you will have a grace period of two days to bring your account balance to more than $25. Your service will be disconnected on the third consecutive day your account is below the minimum $25 credit. We will attempt to send you any of the courtesy notifications mentioned above in an effort to avoid disconnection, but it is your responsibility to make sure you’re enrolled to receive these alerts and your contact information is up-to-date.
8. Will I be charged disconnect and reconnect fees if I am disconnected?
With Prepay there is no reconnection fee; however there is a $10 disconnect fee that will be charged to your account as soon as it has been disconnected.
9. How do I add money to my Prepay account?
Adding money to your account is quick and easy, even on weekends and holidays. There are several ways you can add credit to your balance:
• Visit any Coast Electric office between 8 a.m. and 5 p.m. Monday through Friday.
• Pay online at www.coastepa.com
• Use our automated phone system 24 hours a day by calling 877-769-2372
• Use our free mobile app: www.coastepa.com/memberTools/mobileAppSupportaspx
10. How do I get my service reconnected?
If your service is disconnected, a minimum required payment must be applied to bring the balance back to the starting minimum credit of $50. Once the payment is applied, an order will be created to restore your power. Service will be restored the same business day the required payment was applied.
11. When will my meter be read?
Meter readings are gathered daily with the use of our automated meters.
12. Why are my readings two days behind the calendar date?
It takes two days for the metering data to travel from your home, over our lines and to our billing department for processing.
13. How does this delay affect me?
When you first activate your Prepay account, you will not receive your first daily use notification until the third day your service has been active. This notification will be for the kWh you used on the first day your service became active. It is helpful for you to understand this delay in the event you attempt to reduce your energy consumption. Your conservation efforts will not be reflected on your immediate notification, but rather two days later.
14. Will I receive a bill in the mail?
No, you will not receive a bill; however, you will receive a monthly reconciliation statement, summarizing the total use and payments made on your account for the month.
15. Can I make arrangements if I can’t add money to my account?
No. Payment arrangements are not allowed on the Prepay program. When your balance is lower than $25 for the grace period of two days, your service will be disconnected. Want to take charge of your energy costs?