24 Hour Emergency or if you are currently experiencing an outage, call Outage Reporting at 1-877-769-2372 (toll free)
Coast Electric maintains an outage reporting service (Dispatch Control Center) seven days a week, 24 hours a day, 365 days a year. The Dispatch Control Center is focused on safely limiting the amount of outage time for our members and becomes the emphasis when outages or other emergencies occur. Dispatchers use the outage management system (OMS) along with Supervisory Control and Data Acquisition system (SCADA) to handle outages. These computerized graphical systems allow dispatchers and system control personnel to observe outages and find the problem’s source. When they have the correct information, the dispatcher can then contact a serviceman or line crew to handle and correct the problem. Jeremy Bond, System Engineer, said, “The GIS/OMS/SCADA systems are amazing tools that have helped streamline Coast Electric’s day-to-day operations. These systems signify a tremendous step forward for the Association in terms of technology and reliability.”
In the event of an outage the OMS enables dispatchers to view outages on an interactive map. The system automatically logs outages and predicts the outage cause. In addition, dispatchers monitor the SCADA substation monitoring system and the automatic phone system.