Statement about covid-19

Updated March 30

Important Announcement about Energy Assistance

In an effort to assist those served by Coast Electric in the midst of the Covid-19 pandemic, the cooperative is making changes to the distribution of its Operation Round Up funds to bring immediate relief to those who need it most. Learn More.

Our commitment to our members
Our team at Coast Electric is closely monitoring the latest news on the Covid-19 virus. As a business that provides an essential service to our community, it is important that we do all we can to ensure safety for our employees and members.

Our employees are prepared and will continue to provide you with reliable electric service during this time. The safety of our employees and members is a priority above all else now and always.

Lobby closures

Out of an abundance of caution, Coast Electric lobbies are currently closed.  Closures affect lobbies only. Drive-up windows are open from 8 a.m.-5 p.m. and the call center is staffed from 8 a.m.- 5 p.m. All other operations are working as usual. Dispatchers are on duty 24/7 and crews are working their normal schedules and are on call 24/7 as always. Members may still access account information and make payments 24/7 on our CE on the Go mobile app.

Coast Electric will continue to follow guidelines from OSHA and will use information provided from the Center for Disease Control and the Mississippi State Department of Health to make decisions about reopening offices.


How to conduct business with us while offices are closed

Drive-up windows are open from 8 a.m.-5 p.m. at each of our six office locations. Kiosks are stationed at each office to take payments around the clock. Our call center (877-769-2372) is staffed from 8 a.m.-5 p.m. Monday through Friday. You can also conduct business with us on coastepa.com and on our CE on the Go app.

Your service
We know this is a stressful time for many and we want to make sure that your electric service isn’t a source of additional worry. We have temporarily suspended disconnects, however, members are still responsible for charges for service provided during this time. We encourage those who can to continue to keep payments on their accounts current so you do not face a larger financial burden later. We urge any member who is financially impacted by this virus to contact us so we can work to accommodate your needs.

Be alert
We also encourage you to stay alert and realize that there are people who will attempt to take advantage of others during this uncertain time. Please be sure to exercise caution against would-be scammers. Always protect your personal and financial information.

Stay informed
We will continually evaluate information and procedures relating to Covid-19 and will keep you posted. Stay tuned to www.coastepa.com, Facebook, Twitter and Instagram for updates. Thank you for your support as we work to keep your cooperative a safe environment for us all.

So What’s an Electric Cooperative and how does it help me?

Electric cooperatives like Coast Electric are operated and owned by the people we serve. That means you're more than just a customer, you are a member of your local electric co-op. Co-ops are not-for-profit businesses so decisions are made with our members, not profit, in mind. We were built and are lead by members just like you and we want you to know what being a member of a co-op is all about.

Learn more about the benefits of being a member and consumer of Coast Electric and about Coast Electric's mission of providing safe, excellent service, affordable electricity and improving the quality of life in the communities we serve.

So What’s an Electric Cooperative and how does it help me?

Superior Service and Dependable Energy.
At the Lowest Possible Price.

Each year, Coast Electric ranks as one of the top utilities in the nation for providing reliable electric service. Reliable service doesn't only mean fewer outages for shorter periods of time, it means having highly-skilled employees you can depend on when the power does go out. It means having a team of people working for you to balance reliability, service and cost. Because we aren't just the people who work here - we are your neighbors, your friends and we are members, too.

FOR MY HOME   FOR MY BUSINESS   START NEW SERVICE

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Time of Use Rates

As a consumer, you’re accustomed to making money-saving choices and paying lower prices for goods and services used during off-peak times. A number of industries — such as telecommunications and commercial airlines — offer attractive off-peak rates to even out customer demand and prevent system overload.

Coast Electric’s Time of Use (TOU) electric rate is based on the same idea. By reducing your electric use during peak times, you have the opportunity to decrease your annual energy costs — without reducing the overall amount of electricity you use.

Energy Efficiency and You. What You Can Do to Lower Your Power Bills.

Have you ever had a company tell you to use less of the product it sells? That's exactly what we want you to do. When you manage your energy use and save, less energy needs to be produced and everyone saves. There's a lot of information out there but we want to be your source for energy savings. We have lots of programs and services that can make a difference in the energy you use and the money you spend. Let us show you how to take charge of your energy use.

 

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Renewable Energy at Your Cooperative

Providing reliable, affordable energy to our members is our mission. To make sure we reach that goal, Coast Electric's generation provider, Cooperative Energy, uses a diverse mix of generation sources, including an expanding portfolio of solar energy. We want to be your trusted source and help you make decisions about which solar options are right for you. Check out what we have to offer. The future is bright!

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