Coast Electric statement on Covid-19

Updated March 19

Our commitment to our members
Our team at Coast Electric is closely monitoring the latest news on the Covid-19 virus. As a business that provides an essential service to our community, it is important that we do all we can to ensure safety for our employees and members.

Our employees are prepared and will continue to provide you with reliable electric service during this time. The safety of our employees and members is a priority above all else now and always.

Lobby closures and modified hours

Out of an abundance of caution, Coast Electric lobbies are currently closed. We have also modified the hours of our drive-through service and call center. Our new hours are 9 a.m.-4 p.m. Monday through Friday. These hours apply to drive-through windows and our call center only. Dispatchers will remain on duty and crews are on call 24/7 as always. Members may still access account information and make payments 24/7 on our CE on the Go mobile app and on www.costepa.com.

Coast Electric will continue to follow guidelines from OSHA and will use information provided from the Center for Disease Control and the Mississippi State Department of Health to make decisions about reopening offices.

How to conduct business with us while offices are closed
Drive-throughs and kiosks will be available, and our call center (877-769-2372) will be staffed. You can also conduct business with us on coastepa.com and on our CE on the Go app.

Your service
We know this is a stressful time for many and we want to make sure that your electric service isn’t a source of additional worry. We have temporarily suspended disconnects, however, members are still responsible for charges for service provided during this time. We encourage those who can to continue to keep payments on their accounts current so you do not face a larger financial burden later. We urge any member who is financially impacted by this virus to contact us so we can work to accommodate your needs.

Be alert
We also encourage you to stay alert and realize that there are people who will attempt to take advantage of others during this uncertain time. Please be sure to exercise caution against would-be scammers. Always protect your personal and financial information.

Stay informed
We will continually evaluate information and procedures relating to Covid-19 and will keep you posted. Stay tuned to www.coastepa.com, Facebook, Twitter and Instagram for updates. Thank you for your support as we work to keep your cooperative a safe environment for us all.

 

 

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