MY HOME

Your Service

Welcome to Coast Electric! We are glad you are a member of your local electric cooperative. Everything you need to get started is here. If you need further assistance, please call at 877-769-2372 to speak to a member service representative.

Inspection and Permits

All wiring shall conform to the requirements of the National Electric Code and to state, municipal and county inspection requirements. Where permits, inspection and registrations are required by law, the applicant must provide Coast Electric Power Association with the documents showing these have been applied for, accepted and inspected. Please check with local city and county building officials and inspectors before making your request for electric service.

Hancock County  
 Hancock County Tax Collector  228-467-4425
 City of Bay St. Louis  228-469-0531
 City of Waveland  228-466-2549
 Hancock County Zoning Commission  228-467-4157
Harrison County  
 Harrison County Tax Assessor  228-865-4044
 Harrison County Code Administration  228-832-1622
 City of Gulfport  228-868-5715
 City of Long Beach  228-863-1554
 City of Biloxi  228-435-6270
 City of D’Iberville  228-392-9278
Pearl River County  
 Pearl River County Tax Assessor  601-403-2224
 Switchboard  601-403-2300
 Planning Commission  601-403-2205
 City of Picayune  601-798-9770

Interruption And Liability

Coast Electric employees work to provide reliable electric service to the homes and businesses it serves. However, there is no guarantee of uninterrupted service. Coast Electric has no liability for damage sustained because of failure or partial failure of the power, failure or reversal of phases or variation in service characteristics whether caused by an accident, repairs, storms, or other causes; nor is the company liable for damages that may be incurred due to the presence of the company’s property on the member’s premises. It is the responsibility of the member to provide and maintain adequate relays and circuit breakers to protect against single-phase and phase reversal conditions on three-phase service installations.

Service Entrance & Meter Location

Coast Electric service, engineering or staking personnel will determine the location for the point of service and metering equipment. We will work with you and your contractor during the site selection; however, we assume no responsibility to change the location of the service entrance should it be improperly installed or if our site location is not utilized.

To avoid delays, please meet with our representatives before installing your equipment. The service entrance/meter pan or house power panel must be installed on exterior walls and should be placed in locations that are easily accessible to our employees for meter maintenance, inspecting and removal.

Temporary Service

When you need electric service during construction, Coast Electric will connect temporary, single-phase service. The temporary power pole, wiring and equipment should be supplied by the member and installed by your contractor, builder or an electrician. Temporary outlets should be placed at lot lines or lot corners where existing transformers or pedestals are located.

If you have underground service, temporary poles must be set by a Coast Electric serviceman.

A membership fee and service charge are required on all temporary service accounts. These fees are outlined in our list of fees and deposits.

Members requesting temporary service must fill out a damage release agreement.

Service Drops and Meters

Coast Electric Power Association will connect only one set of service drop conductors per building except as permitted by the National Electrical Code. All meters are supplied and installed by Coast Electric Power Association and remain the property of the association.

Meter Tampering and Seals
Mississippi code prohibits the tampering with and unauthorized breaking of Coast Electric meter seals. The offense is a misdemeanor and is subject to penalty, fines and prosecution.

Fees & Charges
Coast Electric has established all fees and charges based on the reasonable and customary standard for our industry and local area.

A membership fee, service charge and deposit are required on new residential accounts. List of fees and deposits.

Additional fees or charges may be required when line construction is needed to bring electricity to your home. These charges are determined by our engineering department based on factors such as distance from existing lines, number of poles and other line equipment to be installed.

Underground Service

If you are interested in underground service, please contact us at 877-769-2372.

In areas where overhead services are normally installed, members may pay additional fees. To learn about these fees, check out our electric distribution facilities regulations

Construction charges are also applicable when existing residential overhead service is changed to underground service. 

Damage Release Form

Transfer/Disconnect Service

To transfer or disconnect your service, please contact any Coast Electric office or call 1-877-769-2372.

To transfer your service or change the name on your account, please fill out the correct name change or transfer form here.

Outdoor Lighting

Coast Electric has a number of outdoor lighting options. Contact your local office, or call 877-769-2372 to schedule an appointment with a serviceman. He will help you determine the best fixture for your needs and the best placement for the fixture.

CEPA 7I Light Service effective June 1 2015

Outdoor Lighting Chart

Reliability

Coast Electric has an outstanding service reliability record. Employees work each day to ensure you receive reliable, affordable service. 

Your cooperative has an advanced automated metering infrastructure (AMI) that allows information to get to and from our system and personnel quickly and efficiently, causing reduced outage times for members. 

This system improves reliability for our members but those who wish to opt out of having AMI meter can do so for a monthly fee. AMI Opt-out Form

From a right-of-way program designed to keep vegetation-related outages to a minimum to a commitment to utilize the latest technology, Coast Electric employees are always looking for ways to provide excellent service. 

New Service Book and Member Handbook

Coast Electric’s New Service Book contains useful information about the equipment needed to bring electricity to your home or business. Our requirements are considered supplementary to the National Electrical Code and any other state or local laws and ordinances that may be enforced.

This information refers primarily to the service entrance requirements at the usual secondary voltages for both residential and commercial installations. This information also covers application for service, inspections and permits, safety information and the Comfort Advantage program, among other items.

Coast Electric’s Member Handbook provides information about the seven cooperative principles, management staff and board of directors, member services, meter reading, billing, power outage information, reporting service problems, fees and charges and more.

To request a copy by mail call (228) 363-7222.

Payments

Your Local Electric Cooperative Here to Serve You

service area map

Coast Electric Power Association serves more than 80,000 members in Harrison, Hancock and Pearl River counties. The cooperative maintains a headquarters and operations center in Kiln, district offices in Picayune and Gulfport, and branch offices in Bay St. Louis, Biloxi and Poplarville.

Office hours at all locations are 8 a.m. until 5 p.m., Monday through Friday.

Call Center hours are 7:30 a.m. until 5:30 p.m., Monday through Friday.

For outage reporting, 24 hours a day, seven days a week call 877-769-2372 or use the free CE on the Go app available for Apple and Android devices.

Energy Assistance

If you need help with your electric utility payments, financial assistance may be available. For more information, call a social service agency.

All agencies require you to contact them by phone prior to your visit to discuss your needs for financial assistance.

Payment Methods

Offices

Kiln Headquarters Office 
18020 Hwy. 603 
Kiln, MS 39556

Bay St. Louis Branch Office
1005 U.S. Highway 90
P.O. Box 2430
Bay St. Louis, MS 39521-2430
Telephone 877-769-2372

Harrison County District Office
14082 Highway 49
P.O. Box 3302
Gulfport, MS 39505-3302

Biloxi Branch Office
920 Cedar Lake Road Suite S
Biloxi, MS 39532

Pearl River County District Office
6375 Highway 11 North
Picayune, MS 39466

Poplarville Branch Office
4679 Highway 53
Poplarville, MS 39470

All office locations have convenient drive-thru windows which are open Monday-Friday from 8 a.m. until 5 p.m. Payment kiosks and night deposit boxes are available at each o­ffice location for after-hours payments.

Kiosks

Kiosks are located at all offices for members who want to make payments after business hours or for those who want to skip the line in the lobby. Kiosks accept cash, credit/debit cards or checks. You will need your member number, including the numbers after the dash, to access your account. Member numbers can be found on your membership card or bill.

App

Our app makes paying your bill easy and also lets you view your energy use or report an outage. 

Download for Android Users

Download for iPad Users

Download for iPhone Users

Auto Pay

Never worry about paying your bill on time again. This feature allows you to set up an automatic deduction from your checking account or credit/debit card each month.

Call Us

Call us at 877-769-2372 any day, any time and pay by credit or debit card or by echeck. 

Drop Boxes

For your convenience, Coast Electric has these locations to make payments:

  • Diamondhead, Miss. – The breezeway located between Pizza Hut and Rose‘s Nails
  • Coast Electric offices - There are night depository boxes at each office for after-hours payments

Mail

Return your payment in the envelope enclosed with your bill and make sure to include your bill stub in the envelope. Mail to: Coast Electric Power Association, Department 1340, PO Box 2153, Birmingham, AL 35287-1340. To avoid late fees, allow plenty of time for your payment to arrive and be processed. The post mark date is not counted as the payment date.

Payment Plans

Time of Use Rate

Time of Use Rate

By reducing your energy use during peak times, you have the opportunity to decrease your energy costs. Sign up at any Coast Electric office or complete the online application on the Time of Use Page.

Levelized Billing

Levelized billing allows you to pay approximately the same amount on your electric bill each month. The amount you pay each month is based on an average of your actual monthly consumption for a one-year period. To qualify, you need to have had power at your current address for no less than 12 months.

To calculate your average monthly payment amount, we take the current month’s use and add it to the last 11 months of use. We then divide by 12 to arrive at your average monthly payment amount. Contact Coast Electric at 1-877-769-2372 to sign up.

PrePay Metering

Prepay Metering allows you to purchase energy when you need it. Just like you fill your car with gas when the tank gets low, or when you choose to. Prepay allows you to purchase power on a pay-as-you-go basis.

Learn more about our prepay option.

Budget Billing

With budget billing, your energy costs are the same each month. We look at your previous year's energy use and average those costs. That average is what you pay each month. We recalculate your yearly use and costs each February and your bill will be adjusted up or down depending on your energy use patterns. To qualify, you need to have had power at your current address for no less than 12 months.

Contact Coast Electric at 1-877-769-2372 to sign up.

Reporting Outages

Coast Electric has options that make outage reporting easy. You can give us a call at 877-769-2372 or you can use our free CE on the Go app. Reporting outages on our app gets information to the dispatch center in seconds and means you don't have to wait on hold. We don't want your power to go out but when it does, we can promise there is a dedicated team of employees working to restore your service as quickly as they safely can.

CE on the go

Energy Efficiency

Most companies won't tell you to use less of their product - but as a not-for-profit cooperative, that's exactly what we do! We want to partner with our members to show you how you can manage your energy use and save!

We've got a team of energy experts working for us to make your home run as efficiently as possible.

Comfort Advantage

Comfort Advantage is a recognized standard for energy-efficient construction and quality products for your home or business. The benefits of Comfort Advantage are promoted by electric cooperatives who provide electric service to more than 400,000 Mississippians.

LEARN MORE

Ways to Save

Coast Electric wants to be your source for energy savings! Use these interactive tools to see how you can make a difference in your energy use and savings at your home or business.

Home Energy Use Analysis

This free, online energy audit tool will help you understand how your home uses energy - and how you can save. 

Filter Change

Most homeowners know that changing furnace or air conditioner filters regularly means less wear and tear on your equipment. But did you also know it can reduce your heating and cooling costs by up to 15 percent?

FilterChange.coop is an easy way to order filters online and get them delivered free to your door. In addition to saving energy, you can save up to 50 percent on the purchase price of your filters. You can even set up an automatic email reminder so you will always know when it is time to change your filters.

Energy Audits

If you would like more information about how you can save in your home, doing an online energy audit is a great way to start. Our interactive tools allow you to add information about your home to determine what you can do to reduce your energy use. Our online HomeEnergyCalculator shows you scenarios that will help you determine how you can save. 

For more information about savings, the Home Energy Savings Guide is a great resource.

If you still have questions after you’ve completed the online energy audit, you can contact our energy efficiency experts for help. 

On-site energy audits are completed by one of Coast Electric’s energy management representatives. The representative will inspect your home, ask questions about electric use patterns and recommend improvements designed to lower your electric bills. Representatives do not perform any technical analysis on electrical systems or HVAC systems that include gauges or metering of any kind. Audits are for Coast Electric members only and are free of charge.

Please contact your local Energy Management Representative:

Scott White – Pearl River County – 601-889-5109
Phillippe Michel – Hancock County – 228-363-7261
Tyler Green – Harrison County – 228-539-5720

Storm Center

Coast Electric is storm tested and storm ready. Our employees work day and night to give you reliable service in all kinds of weather. When storms affect our area, our crews are ready to respond.

Renewable Energy

If you are trying to make decisions about how you would like to utilize renewable energy resources for your home, we are your source for information. We've got great options for those who want to participate in our Cooperative Solar program and are happy to help you make the best decision for your home.