MY HOME
Your Service
Welcome to Coast Electric! We are glad you are a member of your local electric cooperative. Everything you need to get started is here. If you need further assistance, please call at 877-769-2372 to speak to a member service representative.
All wiring shall conform to the requirements of the National Electric Code and to state, municipal and county inspection requirements. Where permits, inspection and registrations are required by law, the applicant must provide Coast Electric Power Association with the documents showing these have been applied for, accepted and inspected. Please check with local city and county building officials and inspectors before making your request for electric service.
| Hancock County | |
| Hancock County Tax Collector | 228-467-4425 |
| City of Bay St. Louis | 228-469-0531 |
| City of Waveland | 228-466-2549 |
| Hancock County Zoning Commission | 228-467-4157 |
| Harrison County | |
| Harrison County Tax Assessor | 228-865-4044 |
| Harrison County Code Administration | 228-832-1622 |
| City of Gulfport | 228-868-5715 |
| City of Long Beach | 228-863-1554 |
| City of Biloxi | 228-435-6270 |
| City of D’Iberville | 228-392-9278 |
| Pearl River County | |
| Pearl River County Tax Assessor | 601-403-2224 |
| Switchboard | 601-403-2300 |
| Planning Commission | 601-403-2205 |
| City of Picayune | 601-798-9770 |
Coast Electric employees work to provide reliable electric service to the homes and businesses it serves. However, there is no guarantee of uninterrupted service. Coast Electric has no liability for damage sustained because of failure or partial failure of power, failure or reversal of phases or variation in service characteristics whether caused by an accident, repairs, storms, or other causes; nor is the company liable for damages that may be incurred due to the presence of the company’s property on the member’s premises. It is the responsibility of the member to provide and maintain adequate relays and circuit breakers to protect against single-phase and phase reversal conditions on three-phase service installations.
Coast Electric service, engineering or staking personnel will determine the location for the point of service and metering equipment. We will work with you and your contractor during the site selection; however, we assume no responsibility to change the location of the service entrance should it be improperly installed or if our site location is not utilized.
To avoid delays, please meet with our representatives before installing your equipment. The service entrance/meter pan or house power panel must be installed on exterior walls and should be placed in locations that are easily accessible to our employees for meter maintenance, inspecting and removal.
When you need electric service during construction, Coast Electric will connect temporary, single-phase service. The temporary power pole, wiring and equipment should be supplied by the member and installed by your contractor, builder or an electrician. Temporary outlets should be placed at lot lines or lot corners where existing transformers or pedestals are located.
If you have underground service, temporary poles must be set by a Coast Electric serviceman.
A membership fee and service charge are required on all temporary service accounts. These fees are outlined in our list of fees and deposits.
Members requesting temporary service must fill out a damage release agreement.
Coast Electric Power Association will connect only one set of service drop conductors per building except as permitted by the National Electrical Code. All meters are supplied and installed by Coast Electric Power Association and remain the property of the association.
Meter Tampering and Seals
Mississippi code prohibits the tampering with and unauthorized breaking of Coast Electric meter seals. The offense is a misdemeanor and is subject to penalty, fines and prosecution.
Fees & Charges
Coast Electric has established all fees and charges based on the reasonable and customary standard for our industry and local area.
A membership fee, service charge and deposit are required on new residential accounts. List of fees and deposits.
Additional fees or charges may be required when line construction is needed to bring electricity to your home. These charges are determined by our engineering department based on factors such as distance from existing lines, number of poles and other line equipment to be installed.
If you are interested in underground service, please contact us at 877-769-2372.
In areas where overhead services are normally installed, members may pay additional fees. To learn about these fees, check out our electric distribution facilities regulations.
Construction charges are also applicable when existing residential overhead service is changed to underground service.
To transfer or disconnect your service, please contact any Coast Electric office or call 877-769-2372.
To transfer your service or change the name on your account, please fill out the correct name change or transfer form here.
Coast Electric has a number of outdoor lighting options. Contact your local office, or call 877-769-2372 to schedule an appointment with a serviceman. He will help you determine the best fixture for your needs and the best placement for the fixture.
Coast Electric has an outstanding service reliability record. Employees work each day to ensure you receive reliable, affordable service.
Your cooperative has an advanced automated metering infrastructure (AMI) that allows information to get to and from our system and personnel quickly and efficiently, causing reduced outage times for members.
This system improves reliability for our members but those who wish to opt out of having an AMI meter can do so for a monthly fee. AMI Opt-out Form
From a right-of-way program designed to keep vegetation-related outages to a minimum to a commitment to utilize the latest technology, Coast Electric employees are always looking for ways to provide excellent service.
Payments
Your Local Electric Cooperative Here to Serve You
Coast Electric Power Association serves more than 80,000 members in Harrison, Hancock and Pearl River counties. The cooperative maintains a headquarters and operations center in Kiln, district offices in Picayune and Gulfport, and branch offices in Bay St. Louis, Biloxi and Poplarville.
Office hours at all locations are 8 a.m. until 5 p.m., Monday through Friday.
Call Center hours are 8:00 a.m. until 5:00 p.m., Monday through Friday.
For outage reporting, 24 hours a day, seven days a week call 877-769-2372 or use the free CE on the Go app available for Apple and Android devices.
Energy Assistance
If you need help with your electric utility payments, financial assistance may be available through our Share Your Blessings program. Catholic Charities receives funds for energy assistance for Coast Electric members through our Share Your Blessings program funded by Operation Round Up.
Contact Catholic Charities at 855-847-0555. You must call to make an appointment before visiting an office. Catholic Charities does not discriminate on the basis of race, creed, religion, ethnicity, gender or sexual orientation.
Payment Methods
Our app makes paying your bill easy and also lets you view your energy use or report an outage.
You must have a mobile number associated with your account to use this service.
- If you have a mobile number associated with your account, text "Join" to 352667.
- Text "Start" when you receive the welcome message.
- Text "Menu" for a full list of options.
- Text "Pay" to pay your bill. (You must have a card on file.)
To update your information, log on to your account or call us at 877-769-2372.
Message and data rates may apply. Read our terms of service.
Kiosks are located at all offices for members who want to make payments after business hours or for those who want to skip the line in the lobby. Kiosks accept cash, credit/debit cards or checks. You will need your member number, including the numbers after the dash, to access your account. Member numbers can be found on your membership card or bill.
Never worry about paying your bill on time again. This feature allows you to set up an automatic deduction from your checking account or credit/debit card each month.
Kiln Headquarters Office
18020 Hwy. 603
Kiln, MS 39556
Drive-thru and kiosk service only at this location
Bay St. Louis Branch Office
1005 U.S. Highway 90
P.O. Box 2430
Bay St. Louis, MS 39521-2430
Telephone 877-769-2372
Harrison County District Office
14082 Highway 49
P.O. Box 3302
Gulfport, MS 39505-3302
Biloxi Branch Office
920 Cedar Lake Road Suite S
Biloxi, MS 39532
Pearl River County District Office
6375 Highway 11 North
Picayune, MS 39466
Poplarville Branch Office
4679 Highway 53
Poplarville, MS 39470
All office locations have convenient drive-thru windows which are open Monday-Friday from 8 a.m. until 5 p.m. Payment kiosks and night deposit boxes are available at each office location for after-hours payments.
Checkout is a convenient, cash-based payment application allowing Coast Electric members to pay their bills using a Checkout barcode and cash at more than 50,000 retail locations across the country. CVS, Dollar General and Family Dollar are all Checkout locations. Other participating retailers can be found here by clicking “find locations” and entering a zip code.
Call us at 877-769-2372 any day, any time and pay by credit or debit card or by echeck.
For your convenience, Coast Electric has these locations to make payments:
- Diamondhead, Miss. – The breezeway located between Pizza Hut and Rose‘s Nails
- Coast Electric offices - There are night depository boxes at each office for after-hours payments
Return your payment in the envelope enclosed with your bill and make sure to include your bill stub in the envelope. Mail to: Coast Electric Power Association, Department 1340, PO Box 2153, Birmingham, AL 35287-1340. To avoid late fees, allow plenty of time for your payment to arrive and be processed. The post mark date is not counted as the payment date.
Payment Plans
Time of Use Rate
By reducing your energy use during peak times, you have the opportunity to decrease your energy costs. Sign up at any Coast Electric office or complete the online application on the Time of Use Page.
Levelized billing allows you to pay approximately the same amount on your electric bill each month. The amount you pay each month is based on an average of your actual monthly consumption for a one-year period. To qualify, you need to have had power at your current address for no less than 12 months.
To calculate your average monthly payment amount, we take the current month’s use and add it to the last 11 months of use. We then divide by 12 to arrive at your average monthly payment amount. Contact Coast Electric at 1-877-769-2372 to sign up.
Prepay Metering allows you to purchase energy when you need it. Just like you fill your car with gas when the tank gets low, or when you choose to. Prepay allows you to purchase power on a pay-as-you-go basis.
With budget billing, your energy costs are the same each month. We look at your previous year's energy use and average those costs. That average is what you pay each month. We recalculate your yearly use and costs each February and your bill will be adjusted up or down depending on your energy use patterns. To qualify, you need to have had power at your current address for no less than 12 months.
Contact Coast Electric at 1-877-769-2372 to sign up.
The easy way to manage your account, report outages and more
Today, people are on the go more than ever. That’s why we’ve developed CE on the Go, a free mobile app designed to give you fast, secure account access and make it easier than ever to report and track power outages.
Nearly everything you can access from our member account portal when you click “MyAccount” can be handled instantly from your mobile device. Here’s what you can do with CE on the Go:
- Report power outages in a matter of seconds
- View our outage map
- Access and manage your account
- Pay your bill anytime, from any place
- Find payment locations
- View your energy usage to help you save money
Let CE on the Go make your life easier. Download our free app today.
Energy Efficiency
Most companies won't tell you to use less of their product - but as a not-for-profit cooperative, that's exactly what we do! We want to partner with our members to show you how you can manage your energy use and save!
We've got a team of energy experts working for us to make your home run as efficiently as possible.
Comfort Advantage is a recognized standard for energy-efficient construction and quality products for your home or business. The benefits of Comfort Advantage are promoted by electric cooperatives who provide electric service to more than 400,000 Mississippians.
Coast Electric wants to be your source for energy savings! Use these interactive tools to see how you can make a difference in your energy use and savings at your home or business.
This free, online energy audit tool will help you understand how your home uses energy - and how you can save.
Most homeowners know that changing furnace or air conditioner filters regularly means less wear and tear on your equipment. But did you also know it can reduce your heating and cooling costs by up to 15 percent?
FilterChange.coop is an easy way to order filters online and get them delivered free to your door. In addition to saving energy, you can save up to 50 percent on the purchase price of your filters. You can even set up an automatic email reminder so you will always know when it is time to change your filters.
If you would like more information about how you can save in your home, doing an online energy audit is a great way to start. Our interactive tools allow you to add information about your home to determine what you can do to reduce your energy use. Our online HomeEnergyCalculator shows you scenarios that will help you determine how you can save.
For more information about savings, the Home Energy Savings Guide is a great resource.
If you still have questions after you’ve completed the online energy audit, you can contact our energy efficiency experts for help.
On-site energy audits are completed by one of Coast Electric’s energy management representatives. The representative will inspect your home, ask questions about electric use patterns and recommend improvements designed to lower your electric bills. Representatives do not perform any technical analysis on electrical systems or HVAC systems that include gauges or metering of any kind. Audits are for Coast Electric members only and are free of charge.
Please contact your local Energy Management Representative:
Scott White – Pearl River County – 601-889-5109
Tyler Green – Hancock County – 228-539-5720
Josh Brown - Harrison County - 228-539-5723
Reporting Outages
Coast Electric has options that make outage reporting easy. You can use our free CE on the Go app or text us to report your outage. Reporting outages via text or on our app gets information to the dispatch center in seconds and means you don't have to wait on hold.
If you would like to report your outage via text, you must first have a mobile number associated with your Coast Electric account. Then, text, "Join" to 352667. Text "Start" when you receive the welcome message. Text "Menu" for a full list of options. Text "Outage" to report an outage. It's that easy! Message and data rates may apply. See our terms of service.
We don't want your power to go out but when it does, we can promise there is a dedicated team of employees working to restore your service as quickly as they safely can.
Storm Center
- A street can be served by two different main power lines and/or substations, which explains why your neighbors may have power restored before you do.
- You and your neighbor might not share the same power line or circuit.
- The power line feeding electricity to your home may be damaged, or your individual connection might require repair.
- Your home also might need internal electrical repairs.
- Our crews are working in all three counties of our service area but may not be in your area yet. Rest assured that every member's restoration is important to us and we will work until every member receives power.
- There may be a problem down the line or in a substation that is causing your outage so trucks may be close by but not at your home.
If you have evacuated and do not know if your power is out, please do not report that there is an outage at your location. Our crews are arriving at locations that have reported outages where power is on. This is slowing the progress of restoration for those who do not have service.
Renewable Energy
If you are trying to make decisions about how you would like to utilize renewable energy resources for your home, we are your source for information. We've got great options for those who want to participate in our Cooperative Solar program and are happy to help you make the best decision for your home.
New Service Book and Member Handbook
Coast Electric’s New Service Book contains useful information about the equipment needed to bring electricity to your home or business. Our requirements are considered supplementary to the National Electrical Code and any other state or local laws and ordinances that may be enforced.
This information refers primarily to the service entrance requirements at the usual secondary voltages for both residential and commercial installations. This information also covers application for service, inspections and permits, safety information and the Comfort Advantage program, among other items.
Coast Electric’s Member Handbook provides information about the seven cooperative principles, management staff and board of directors, member services, meter reading, billing, power outage information, reporting service problems, fees and charges and more.