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Covid-19 news and information

Important Announcement about Energy Assistance

In an effort to assist those served by Coast Electric in the midst of the Covid-19 pandemic, the cooperative is making changes to the distribution of its Operation Round Up funds to bring immediate relief to those who need it most. Learn More.

Our committment to our members

Our team at Coast Electric is closely monitoring the latest news on the Covid-19 virus. As a business that provides an essential service to our community, it is important that we do all we can to ensure safety for our employees and members.

Our employees are prepared and will continue to provide you with reliable electric service during this time. The safety of our employees and members is a priority above all else now and always.

Office Hours

Lobbies are currently closed but our drive-through windows are open from 8 a.m. - 5 p.m. and our call center will take calls from 8 a.m. - 5 p.m. Kiosks are also available at each office 24/7. 

Our dispatchers are on duty 24/7 and crews are working their regular schedule during the day and are on-call 24/7. 

Safety Information

Out of an abundance of caution, Coast Electric has closed lobbies to keep members and employees safe and healthy. We will follow guidelines from OSHA, the CDC and the state department of health as we make decisions that affect our employees and members. 

Commitment to Members

As a business that provides an essential service to the people of south Mississippi, we take our duty in powering homes and businesses in our community seriously. We are prepared and will continue to provide the same reliable electric service you have come to expect from your electric cooperative. We also understand the financial impact this virus will have on many of the people we serve and are committed to working with all of those affected. 

If you have been financially impacted by Covid-19, click here to see how you can receive energy assistance. 

Payment Methods

  • Drive-up windows are open from 8 a.m. - 5 p.m. Monday-Friday and kiosks are available 24/7.
  • Our call center (877-769-2372) is staffed and open for calls from 8 a.m. - 5 p.m. Monday-Friday.
  • www.coastepa.com
  • CE on the Go app (Apple, Android)
  • Members who are out purchasing essentials for their homes at local retail locations can pay their Coast Electric bills through Checkout. Learn more.

Statement About Disconnects

  • We have temporarily suspended disconnects so members may defer payments. 
  • Members are still responsible for charges for service provided during this time.
  • We encourage those who can to continue to keep payments on their accounts current so you do not face a larger financial burden later.
  • We urge any member who is financially impacted by this virus to fill out our Covid-19 Hardship form. 
  • If you need energy assistance, learn more about our energy assistance program. 

Do you need some fun, educational activities for your kids to do from home? We've got you covered! Check out these great Energy Savers activities for your bundles of energy!

Covid-19 Hardship Form

Coast Electric understands that many members have been financially impacted by the Covid-19 virus. As your local electric cooperative, we want to ease the burden as much as possible during this difficult time.

Coast Electric is not disconnecting service at this time so it is not necessary for members to call to make arrangements. However, we would like to note accounts of those who are facing a financial hardship so when we do begin making collections again, we know who was affected by Covid-19 and can work with those members.

This form is for internal purposes only so that we may note accounts and does not constitute a payment arrangement with Coast Electric.

Members who need assistance should call Catholic Charities at 855-847-0555. At this time, 100 percent of Coast Electric's Operation Round Up donations are going to Catholic Charities for energy assistance. Read more. 

Resources for Small Businesses

Operation Round Up

Coast Electric has made a decision to temporarily suspend future funding of Operation Round Up grants so 100 percent of donations can be used for energy assistance for those who are experiencing financial hardships due to Covid-19.

While energy assistance funds are usually only available for residential members, with more funds being allocated to energy assistance at this time, Coast Electric is making funds available to its commercial members who own businesses with 25 or fewer employees.

Members seeking assistance paying their electric bills for their homes or businesses should contact Catholic Charities at 855-847-0555. Funds are available to qualifying Coast Electric members in Hancock, Harrison and Pearl River counties.

Learn more. 

SBA Loan Information

The SBA's Paycheck Protection Program

Mississippi Gulf Coast Chamber of Commerce Covid-19 Resources

Our local chamber has a wealth of information for businesses owners during this crisis. Make sure to visit their page for updates and information.

Lobby closures

  • Lobbies are currently closed.
  • Drive-up windows and our call center are open Monday - Friday from 8 a.m. - 5 p.m.
  • Kiosks are at each office location and are available 24/7.
  • Dispatchers will be working 24/7 during this time and crews are on-call 24/7.

How to conduct business with us while lobbies are closed

  • Drive-up windows are open from 8 a.m.- 5 p.m.
  • Kiosks are available at each office location to take payments around the clock.
  • The call center (877-769-2372) is staffed and open for calls from 8 a.m. - 5 p.m. Monday-Friday.
  • www.coastepa.com
  • CE on the Go app (Apple, Android)
  • Members who are out purchasing essentials for their homes at local retail locations can pay their Coast Electric bills through Checkout. Learn more.
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