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Covid-19 news and information

Our committment to our members

Our team at Coast Electric is closely monitoring the latest news on the Covid-19 virus. As a business that provides an essential service to our community, it is important that we do all we can to ensure safety for our employees and members.

Our employees are prepared and will continue to provide you with reliable electric service during this time. The safety of our employees and members is a priority above all else now and always.

Important Announcement about Energy Assistance

In an effort to assist those served by Coast Electric in the midst of the Covid-19 pandemic, the cooperative is making changes to the distribution of its Operation Round Up funds to bring immediate relief to those who need it most. Learn More.

As a business that provides an essential service to the people of south Mississippi, we take our duty in powering homes and businesses in our community seriously. We are prepared and will continue to provide the same reliable electric service you have come to expect from your electric cooperative. We also understand the financial impact this virus will have on many of the people we serve and are committed to working with all of those affected. 

If you have been financially impacted by Covid-19, click here to see how you can receive energy assistance. 

  • On March 15, Coast Electric decided to suspend disconnections for 60 days. Recognizing that some businesses remain closed and that many of those returning to work will not have received a paycheck by the end of the 60 days, Coast Electric decided to extend the suspension to give members a little extra time to recover. Disconnections will resume for commercial members and for residential members on our regular rate and Time of Use rate in June. Members on our Prepay program must have a positive balance by June 5. 
  • Communications and personal calls and contacts to members will begin in May to give those who need it the opportunity to pay their bills, make payment arrangements and find out more about energy assistance through Coast Electric’s Share Your Blessings program, administered by Catholic Charities.
  • NO late fees will be charged for May or June.

Operation Round Up

Coast Electric has made a decision to temporarily suspend future funding of Operation Round Up grants so 100 percent of donations can be used for energy assistance for those who are experiencing financial hardships due to Covid-19.

While energy assistance funds are usually only available for residential members, with more funds being allocated to energy assistance at this time, Coast Electric is making funds available to its commercial members who own businesses with 25 or fewer employees.

Members seeking assistance paying their electric bills for their homes or businesses should contact Catholic Charities at 855-847-0555. Funds are available to qualifying Coast Electric members in Hancock, Harrison and Pearl River counties.

Learn more. 

Services Temporarily Suspended

Coast Electric has a commercial energy expert on staff to respond to your needs. We can help you determine the best ways to manage your energy use and how to best utilize the rates, programs and services we offer. While we have temporarily suspended energy audits and other in-person meetings, you can reach out via email if you have questions or concerns.

SBA Loan Information

The SBA's Paycheck Protection Program

Local Chamber of Commerce Covid-19 Resources

Mississippi Gulf Coast Chamber

Hancock County Chamber of Commerce

IRS Resources

The Employee Retention Credit is a refundable tax credit against certain employment taxes. Visit the IRS website for more information on eligibility.

USDA Resources

USDA Rural Development is taking action to help rural businesses and communities impacted by COVID-19. Visit this page  for resource guides, fact sheets and more information.

Lobbies are currently closed but our drive-through windows are open from 8 a.m. - 5 p.m. and our call center will take calls from 8 a.m. - 5 p.m. Kiosks are also available at each office 24/7. 

We will reopen lobbies to members on June 1 but ask that members practice social distancing, use hand sanitizer before entering and wear masks to help protect our employees and other members from the spread of germs. 

Our dispatchers are on duty 24/7 and crews are working their regular schedule during the day and are on-call 24/7. 

  • Drive-up windows are open from 8 a.m. - 5 p.m. Monday-Friday and kiosks are available 24/7.
  • Our call center (877-769-2372) is staffed and open for calls from 8 a.m. - 5 p.m. Monday-Friday.
  • www.coastepa.com
  • CE on the Go app (Apple, Android)
  • Members who are out purchasing essentials for their homes at local retail locations can pay their Coast Electric bills through Checkout. Learn more.

Out of an abundance of caution, Coast Electric has closed lobbies to keep members and employees safe and healthy. We will follow guidelines from OSHA, the CDC and the state department of health as we make decisions that affect our employees and members. 

Activities for Kids

Do you need some fun, educational activities for your kids to do from home? We've got you covered! Check out these great Energy Savers activities for your bundles of energy!

Covid-19 Recovery Plan

The global pandemic has been a threat to the health, safety, and the economic stability of many. Coast Electric recognizes that the Covid-19 virus has been a hardship for many of our members. While we are working to return to normal business operations, we have a plan to work with every member who has been affected.

  • Coast Electric has not made collections on past due accounts or disconnected service since mid-March.
  • All funds donated to Operation Round Up were moved to our Share your Blessings energy assistance fund. Additionally, funds were made available to locally owned small businesses. Typically, 25 percent of monthly donations to Operation Round Up go to energy assistance with most funds being used for community grants for local charitable organizations. Recognizing that many members would be without paychecks and many businesses would suffer due to the virus, funds were moved to assist families and small businesses with energy costs.
  • A Covid hardship form was added to coastepa.com so we could note accounts for those affected by the virus. (Filling out the form is not a requirement but an additional way to collect information from members.)
  • On March 15, Coast Electric decided to suspend disconnections for 60 days. Recognizing that some businesses remain closed and that many of those returning to work will not have received a paycheck by the end of the 60 days, Coast Electric decided to extend the suspension to give members a little extra time to recover. Disconnections will resume for commercial members and for residential members on our regular rate and Time of Use rate in June. Members on our Prepay program must have a positive balance by June 5. 
  • Communications and personal calls and contacts to members will begin in the following days to give those who need it the opportunity to pay their bills, make payment arrangements and find out more about energy assistance through Coast Electric’s Share Your Blessings program, administered by Catholic Charities.
  • NO late fees will be charged for May or June.
  • If you haven’t been able to make payments on your Coast Electric bill, please contact us immediately to either make a payment or make a payment arrangement.
  • You can make payments or payment arrangements on our CE on the Go app, at coastepa.com or by calling us at 877-769-2372. You may also pay by text, at one of the kiosks located at our offices or by using Checkout at local retail locations. If you chose to call us, please note that wait times might be longer than usual as we work to help our members. 
  • Visit https://coastepa.com/my-home/#payments to learn more about text to pay and our other payment options.
  • If you are unable to make a payment arrangement and need assistance paying your bill, contact Catholic Charities at 855-847-0555.

Covid-19 Hardship Form

Coast Electric understands that many members have been financially impacted by the Covid-19 virus. As your local electric cooperative, we want to ease the burden as much as possible during this difficult time.

Coast Electric is not disconnecting service at this time so it is not necessary for members to call to make arrangements. However, we would like to note accounts of those who are facing a financial hardship so when we do begin making collections again, we know who was affected by Covid-19 and can work with those members.

This form is for internal purposes only so that we may note accounts and does not constitute a payment arrangement with Coast Electric.

Members who need assistance should call Catholic Charities at 855-847-0555. At this time, 100 percent of Coast Electric's Operation Round Up donations are going to Catholic Charities for energy assistance. Read more. 

Lobby closures

  • Lobbies are currently closed. We will reopen lobbies to members on June 1 but ask that members practice social distancing, use hand sanitizer before entering and wear masks to help protect our employees and other members from the spread of germs.
  • Drive-up windows and our call center are open Monday - Friday from 8 a.m. - 5 p.m.
  • Kiosks are at each office location and are available 24/7.
  • Dispatchers will be working 24/7 during this time and crews are on-call 24/7.

How to conduct business with us while lobbies are closed

  • Drive-up windows are open from 8 a.m.- 5 p.m.
  • Kiosks are available at each office location to take payments around the clock.
  • The call center (877-769-2372) is staffed and open for calls from 8 a.m. - 5 p.m. Monday-Friday.
  • www.coastepa.com
  • CE on the Go app (Apple, Android)
  • Members who are out purchasing essentials for their homes at local retail locations can pay their Coast Electric bills through Checkout. Learn more.
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